This post is the second part of my example in warranty claims. In my first post, I talked about the IC or the inbound from the claimant/customer. This next piece is what happen next in the post crediting process, that is sending the information to the vendor. When we last left off, we set the status to B003, which means the claim has been checked.
Press the Action Button Again:
Select A015: This will create Version 2 of the claim
If you look on the left side of the screen, you’ll see that a new version was created. The reason is becomes very important is that each version can have completely different pricing and partners. Think of it this way, your customer may ask for $100. You may ask the vendor for $125. The vendor may give you $75, and ultimately you give the customer $90. Who knows? it all depends on your agreements with your customer and your vendor. Regardless, warranty claims gives you the freedom to do what you need.
Note: the version 2 of the claim will need a Vendor as it’s partner (this is the partner that will pay the claim).
Verify the pricing on the Item Detail Screen. Then Press the Action Button again:
Select A870 to release the claim to be sent to the vendor.
The Status is now set to B010: Claim Sent to Reimburser
This next section is optional, but it gives you the opportunity to print or send output. Depending on your process, this could be IDOC, printed or emailed.
Press the Messages button to print out
This will work just like any other output determination. One of the biggest things to keep in mind is that there are no printed forms out of the box for warranty claim. There some IDOCS (I believe), but nothing that you could print or email. That means, if you need it you will have to design it from scratch.
Next time I’ll talk about the IV or inbound from the vendor.
Thanks for reading,As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,