December 1, 2016
Service Management – Service Order Release StrategyHere’s a post that I did a long time ago, but is still valid today, so I thought I’d bring this one back. One of the decisions I often see customers struggle with is when to release the service order. So I thought I’d give you my opinion on the service ...
November 30, 2016
Service Management – The repair procedureI did a post, long ago, that I haven’t talked about in a while is the repair procedure. I thought I’d revisit it again. One of the key pieces of the in-house repair scenario is the repair procedure. The repair procedure simply put is the roadmap of actions t...
November 29, 2016
Primary InterestsSince I’ve been big into learning more about myself lately, another interesting thing about people I learned is that everyone has a primary interest, and a secondary interest. The idea is that everyone has a favorite interest that they are mostly likely to talk abo...
SAP Expertise: Service Management and Variant Configuration.
Mike began working in SAP in 1995. He became an independent consultant with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. He focuses on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. He has worked in many industries including mining equipment, telecommunications equipment, high tech manufacturing industries and more. In 2008, Mike began the journey into application design. Since then, he’s led the development of SAP applications that has evolved into a suite of products including Proximity, Broadsword and Renovation that focus on simplifying and streamlining the Service Management processes.
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