August 25, 2016
Service Management – Configuring the Equipment CategoryLike my last post, I wanted to continue talking about some configuration within SM. In fact, this section again is one of the fundamental building blocks of service management. It revolves around the equipment category. Without the equipment record (or you could use fu...
August 24, 2016
Setting the View Profile for a Technical ObjectToday, I wanted to get a little more technical. It’s been a while since I had a chance to go over some configuration, so I wanted to start at the top of everything. The equipment record. For those of you doing this for a while, I’m sure this is either old h...
August 23, 2016
Closing the Service NotificationOne of the things I struggle with in the service process is how challenging it can be to close a service notification. If you deal with in-house repairs, you know what I’m talking about. In order to close a notification you must first make sure that all the tasks/...
SAP Expertise: Service Management and Variant Configuration.
Mike began working in SAP in 1995. He became an independent consultant with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. He focuses on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. He has worked in many industries including mining equipment, telecommunications equipment, high tech manufacturing industries and more. In 2008, Mike began the journey into application design. Since then, he’s led the development of SAP applications that has evolved into a suite of products including Proximity, Broadsword and Renovation that focus on simplifying and streamlining the Service Management processes.
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