Year: 2014

Home / 2014 (Page 2)

Getting the E-Book Approved

Well, in my quest to get my E-book published, I keep learning new tricks.  Today I want to talk about the EPUB validator, http://validator.idpf.org/  This little tool is absolutely necessary if you want to get your book into iBooks or any of the other major vendors.  The idea is that it goes through and finds in-depth issues embedded in your book. I thought I had all of the pieces cleaned up, but this tool found a few more.

1.  If you use lists, going too deep (like 1, a, i), it seemed to run into issues.

2.  Very long screenshots are no longer interpreted like a PNG file.  I had several images that were a scolling web page, and it was very long.  So I had to break the image into several pieces.

The other trick that I learned is that an EPUB file type is really just like a zip file.  I’m sure many of you already knew that, but it was news to me.  The EPUB validator is rather cryptic.  The errors that it give make no sense until you open up the zipped up EPUB file, then you can see the actual issues.  Initially, I was trying to figure out how it gave you line items and weird file names.  So be sure to unzip the file if you want to solve the issues.

That’s all for today.  Thanks for reading,

Publishing Articles… A learning experience

Earlier in the year, I published my first article.  I went through all the iterations for editing and rework, and finally got approved.  I even got paid for it, so that made it really feel good.  I started putting out some press on my article, tried to get people to go out and read it, but the response was underwhelming…  so I just let it go, and started focusing on the book.  Don’t ask me why, but today I went to go look for that article.  If you’re interested, check out the link.  What finally hit me is that where you publish makes all the difference.

I published at a place called SAP Insider.  They specialize in SAP, so it seemed logical.  What I didn’t fully grasp is that this isn’t People magazine that you walk in, pay $3 for and leave.  Today I went and was going to sign up, and realized that it’s a $1000/person/area (they have multiple different tracks depending on your interests).  YIKES!!!  unless you company is paying the invoice, no one is going to pay $1000 to read my article, no matter how good it is 🙂

The experience was absolutely worth it, but if you’re doing articles to get your name out there, pay close attention to who can read it…  I don’t really know how many people have subscriptions to SAP Insider, but it certainly didn’t seem to be my general audience.

thanks for reading,

 

Why are you so modest?

The other night, I went to concert with my wife and we both got dressed up, and she looked amazing.  I couldn’t stop looking at her, until I realized that she seemed to be getting uncomfortable from the additional attention from me.  This seemed to counter intuitive to me.  She looked great, she obviously tried to look good, so I kept complimenting her and probably staring a little more than usual, but isn’t that a good thing???  I am a guy after all, so bare with me…  I eventually figure these things out :).  It finally hit me, that she probably doesn’t see herself that way.  I mean, she always rolls her eyes when I tell her how good she looks anyway, and now it’s been amplified.  It just doesn’t fit with her self image.  Then I got it…  All of us can only accept the attention we think we deserve.  Deep, right?

Let me explain what I mean.  Take myself for example.  I’ve been consulting in SAP for over 16 years.  I know my stuff in variant configuration and service management, so when someone asks, I have no trouble telling them, I am VERY good at what I do.  Now, the software side of things is another story.  I tend to get shy, modest, coy…  because I’m a little embarrassed.  In my mind, because I don’t have 500 customers or earn $1,000,000 a year doing software, I haven’t hit that comfort level in my own subconscious.  When I look at it, logically, it’s ridiculous.  I’ve developed some great things, got them certified by SAP, and sold them to actual customers :).  Yet, I still struggle to tell people that I build software…  I tend to fall back to that default of software “consultant”.

Now, I wish I had some magic answer to change my own self image or tell you how to change yours…  But I guess this is just one of those issues that takes time…  and a little bit of positive reinforcement.  So if any of you would just buy some of my applications or my new book, that will help me a LOT 🙂

Thanks for reading,

How do I explain what I do?

One of my many struggles, has always been to explain to people exactly what I do.  Sure, I can say I work with computers, or I’m a consultant, or I design software, but it just never seems to cut it, or it instantly bores people.  So for that reason, I had a team help me come up with a little video to explain what I do…  think of it like my elevator pitch.  I’d love to hear your thoughts…  And a special thank you to SBS, who did a great job creating this for me.

Thanks for reading,

Service Orders at a Glance

If you are anything like many of the companies I’ve worked for the past, they like the service orders, lots of information, but just too many tabs to jump around to see everything they want.  The basic tab, operations, components, costs…  and that doesn’t even include all the extra random information that may or may not be useful to your organization.

Would your technicians benefit from having everything in simple screen?  Then even throw in the most common functions like availability, TECO (with some extra functionality) and confirmations?

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That’s exactly what Proximity Service Execution does (and a lot more).  All of the sections can be turned on or off.  The table columns can be sequenced to show only the fields you care about in the order you want.

Check out the demo for more information.  I’d love to hear from you on if you think this might be useful or not, or if you think something else should be included.

 

Happy Thanksgiving

It’s been an incredible year for me, and I hope you can say the same.  I have a lot to be thankful for, and it’s too numerous to go into.  I hope you are enjoying your friends, your family, your liberty and your life today.

Thanks for reading,

I am the man who wrote the book…

After several hours of fighting through table of contents and internal links, I finally ended up with an e-book that I’m really excited about.  After all of my hard work, I officially have a publish E-book:
SAP Service Management: Your Successful Implementation Guide
Currently, I’m waiting for it to show up on Apple and some of the other major outlets.  In the meantime, it is currently on Smashwords, and will make it to the major outlets soon.  It’s available in all the major formats that work on iBooks, kindle, nook, etc.

Now, the next mission will be finish all of the formatting and then I’ll publish my second effort which will be the advanced configuration for Service Management.  I’m not gonna lie, I’m feeling pretty damn good right now (even if my eyes are incredibly buggy).

I’d love to hear your thoughts, and if you’re so inclined, buy a copy 🙂

Thanks for reading,

E-book – Tables of Contents

Well, I’m getting closer to having my e-book published (well my first one).  I was able to slice and dice my existing one and convert it to probably 3 books at the end of the day.  So I found my publisher of choice.  it’s a place called Smashwords, and overall I like what they offer.  Well, I uploaded my book, and everything seemed great.  Until I got the results.

Happily, there was only thing stopping me from being accepted by the big players, like Apple and Amazon.  Of all things, it was the table of contents.  What I just learned is that you can’t use the nice easy method of the MS Word table contents.  You know, the piece that I meticulously built and refined using the different headers… blah blah blah.  It turns out, you need to use bookmarks for everything.

So that means, I had to manually type out my Table of Contents.  Then go find all of the links that Word built for me, and create new ones in the form of bookmarks.  None of this was hard, but it certainly was time consuming.

Then I found that all of the internal links, needed to use a special naming convention (ref_) for the bookmarks.  I only discovered this after uploading my changes, only to find that most of my links didn’t work :(.  So, now I’ve fixed that, and I’m just waiting for the conversion to complete.  If all goes well, my next post will be to tell you to look for my new E-book 🙂

Thanks for reading,

Publishing the E-Book… a new setback

Well, I thought I was ready to start distributing my e-book…  I went to a website that seemed pretty decent called Smashwords.  They take care of the heavy lifting for you (for a fee of course), but since this book isn’t about the money, I don’t really care if I lose a few bucks a book.  What I do care about is getting it into as many places as possible, so I can help build my credibility even further.  I thought this was going to be the easy part.  Well, I started going through the guide and find that they won’t accept files bigger than 10MB.  Oooops.  My book is 16MB.  The whole concept behind my book was lots of pictures, then the text to describe what needs to happen.  Well, that sure backfired on me.

I’ve since attempted to go direct to a few places.  I have to wait for my account to be approved at both Amazon and Apple… so I don’t know if my book is too big for them yet or not.  I do know that Nook won’t take my book because it’s too big.

So now, this brings up an interesting dilemma.  Do I need to break my book up into multiple pieces?  Normally, this wouldn’t be a big deal.  Find a good middle spot, and break it up.  Unfortunately, the whole idea behind this is the quick implementation guide with lots of hyperlinks to the locations you need to update.  The logical breaking points make this impossible to do, because if you’re going to configure service management, you need a little bit of every thing.  The other option is to pull out all the other sections that aren’t part of the quick start guide, put those into their own book.  This is more likely the approach I will have to take, but like everything, it will take time.

So…  it looks like tonight will be an editing night 🙂  I’d love to hear any feedback you might have on this topic.

 

Let Your Customers Help you…

How much time does your call center spend answering questions like the following?

  • Have you received my equipment yet?
  • When will I receive a quote for the repair?
  • How do I accept the quote?
  • have you started repairing my equipment yet?
  • etc…

All of these simple questions around the status of a repair.  Wouldn’t it be nice if your customer could just go into their account and see all of current repairs (notifications)?.  They could see the real time status, 24/7, without picking up the phone.  For them, it’s complete freedom, for you, it’s hours a day saved from looking up each order and digging through all of the associated documents to find the current status.

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What if you had an out of the box application that could provide all of that information to your customers (and much, much more)?.  Well, then you’ve have the Call Center Toolkit from JaveLLin Solutions.  If you’d like to see this in action, check out the demo.