How much time does your call center spend answering questions like the following?
- Have you received my equipment yet?
- When will I receive a quote for the repair?
- How do I accept the quote?
- have you started repairing my equipment yet?
All of these simple questions around the status of a repair. Wouldn’t it be nice if your customer could just go into their account and see all of current repairs (notifications)?. They could see the real time status, 24/7, without picking up the phone. For them, it’s complete freedom, for you, it’s hours a day saved from looking up each order and digging through all of the associated documents to find the current status.
What if you had an out of the box application that could provide all of that information to your customers (and much, much more)?. Well, then you’ve have the Call Center Toolkit from JaveLLin Solutions. If you’d like to see this in action, check out the demo.
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,