I recently ran into a strange issue. I was configuring warranty claims, but the general settings screen is completely blank and there are no options to add a new entry.
So, the first thing that needs to happen is that you need to generate a blank line in order to populate the entry:
See OSS Note: 1039665 – this will give you a simple way to add the entry.
Next, you will probably want to see the baseline configuration:
Hope this helps,
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike