Service Management – Output Determination part 2 – Sales Documents

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Today I want to continue to talk about Output Determination, This second piece, we’re talking about is sales documents.  Today, what I’m going to show you is how you can setup output determination for sales orders and quotes based.  It is becoming more common that clients do quoting for the service management.  This can be for in-house quoting or field service.  In order to inform an end user that a quotation is ready you need a way to automatically notify a customer about that quote so they can approve it, reject it or request changes.  Today, I’ll walk you through how to configure this sort of output.


We’ll start with the Output Determination for Outbound Deliveries folder.  We’ll start the Maintain Output Types.


In my example, I made a new output type ZAN0, and made a copy of AN00.  For starters, make sure you have a line for 5-External Send.


Don’t forget to update the partner tab, and make sure whatever Partner Type you want the email address from is assigned to 5-external send as well. I attached mine to a custom partner type of ZC, but this is whomever should be automatically receiving this notification.

Next up we move to Maintain Output Determination Procedure


Now you will either need to create a new procedure, or update an existing one.  For simplicity, I just updated the V06000.  I then added step 30 for my output type.  The real key here is the Requirement.  “5″ happens to be the requirement that the document is complete.  There are a bunch of predetermined requirements you can use for Output Determination, but if you can’t find one to fit your needs, you can always write your own.

Next, we move onto Assign Output Determination Procedure


Next, make sure the procedure is assigned to your sales document type.

Next, you need to verify that the Print Parameters are set if you create a new condition type.

Alright, with all of that out of the way, the configuration is complete.  But it won’t do anything for you without master data.

So head to your trust VV11/12 to create condition records.


Keep in mind, that the fields shown will depend on your access sequence you choose for your condition type.  Mine was simply SalesOrder Type.  The partner type and medium are the biggest fields to be concerned with.

As always, thanks for reading.

As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,

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