Service Management – External Email on Notification Change

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This one goes out to my loyal crowd out there.  I’m looking for a better way to do this, and I’m not sure it exists.  I have an open notification, and I want to be able to notify a particular partner type (with an email assigned) upon certain changes.  We’ll keep it simple, and say a status change.  I want to send an email on notification change to this partner, but so far it appears this can only be done with a user exit.

Like so many thing in SAP, I’ve seen a ton things to accomplish this using actions in CRM, but my world is ERP, so it often means I need to do things the hard way =)

Now I know very little about workflow, so perhaps it’s possible, but that seems like a rather large up front cost in comparison to a little bit of ABAP.  But maybe I’m missing something.  If any of y’all might have a good option, I’d love to hear it, or if you’ve had to do this yourself, I’d also like to hear from you.  This hasn’t been a common request in my career, but it does seem to be popping up more and more often.

Thanks for  your advice, and as always thanks for reading.

As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,

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