I’ve been a Skype user for over 10 years now. I still remember the first time I discovered I could call my girlfriend on her cell phone from Germany for pennies, instead of crazy fees that international calls cost. Recently, I’ve had some experiences with Skype for Business. Microsoft is pushing this hardcore, replacing their own Link product (which worked, but I didn’t use much). Now, being a big Skype fan, I truly believed this new iteration would be be awesome. The best word I can use to describe it is disappointing.
Numerous times I’ve attempted to a Skype for Business meeting. At least 1/2 of the time my device won’t connect to the meeting the first time. If I am using it on my phone or Ipad, it often defaults to the web version, even though I have the app installed on my device. When I can connect to the meeting, often I can get picture, but no audio, or no picture by audio. It’s become a nightmare every time I’m invited to a Skype meeting because I know I will need to spend at least 5 minutes trying different devices, different links, etc, just to join a simple meeting.
Then, when I finally do get connected, Skype will often drop me unexpectedly. And once I get dropped, it’s nearly impossible to get back into the meeting. The only option that works most of the time is if I dial in just on my phone. I can’t see the screen, but at least I can the meeting.
Now, I’ve also been a user of Web-ex for quite a while, and never had these sorts of issues. Granted, Web-Ex is a lot more expensive (or so I understand) than Skype for business, but based on my experience, you get what you pay for. I’d love to hear if anyone else has had a better experience.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike