This is the last part of the SAP Service Management Master Warranty. So far we’ve gone over all of the configuration to use the master warranty, and we even created a master warranty, but so far, it still means nothing. Today we’ll go over how to use all the pieces we’ve created so far.
In this screen shot, I’ve shown an equipment record (transaction IE02). Keep in mind, your equipment may look different, but the important piece is the customer or vendor warranty section. If you currently do not have these fields shown, you’ll need to configure the equipment record to include those sections. Once there, you must enter a begin guarantee date (this is your warranty start date). From here, you either enter in the warranty end date, which is the most straightforward way to enter in the warranty. The other option, is our master warranty we created (this is shown in the screenshot). Now, you may be asking me… why use the master warranty if it’s just date related? The biggest reason to use the master warranty is that you don’t need to worry about the exact end date. You just pick the master warranty, and it figures out the end date. It makes life easier for any sort of automation you might wish to use, in order automatically assign the correct start and end date. Of course, if you do anything other than time related, you must use the master warranty to handle this… now back to the show 🙂
Now, if your master warranty includes anything not time related, you must use measurement documents. First, press the measurement/counts button and you will then see the screen shown above. I’ve shown you the populated version. Notice that WTY_USAGE_HOURS is the characteristic name. The rest, I’ll save for another day to go into all the details of the measurement docs. Be sure to save this and then we can move to the next step.
Now, we move to transaction IK11. This creates the first counter or measurement. In the example shown above, you can see that on 5/7/2013, the reading was 5. As long as it’s less than 1000, it’s still under warranty. Normally, you collect the measurements on a regular basis, weekly, monthly, etc…
Now, once you enter in the measurement/counter, you can go back to IE02/IE03, and see the status of of warranty. Notice, the little check mark which means it’s still under warranty. You can even see the complete details by pressing the puzzle piece next to the status.
The last 2 shots show the the full details of the warranty. You can see the difference between line 1 which is date dependent, and line 2 which is counter related. All of this same information can be seen if you enter this piece of equipment on a service notification. I hope these lessons have enlightened you on using the master warranty. Watch for another series in the future on some more advanced topics related to warranties, measure documents, etc… and just as a teaser… Rapier now includes the ability for your customer to see their customer or vendor warranty and the full status for each piece of equipment they have registered. Thanks for reading and if you want more great tips like these, check out my Service Management E-Course.
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,
Mike