Service Management – Master Warranty pt 3

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In the last post, I finished the configuration portion of the SAP Service Management – master warranty series.  Now, that leaves us with the “important” part.  Setting up the master data and using it.  That’s what the next 2 lessons will cover. Today I’m going to talk about creating a master warranty.

TXN: BGM1 (like always, 2 is change, 3 is display)

Unless you choose to use the external number range, you can leave this field blank and simply hit enter.  The system will come up with the next available number for you.

Now you’re looking at the initial screen (after I filled in the basics).  Let me just touch on these fields.  If we look at the header section, you’ll notice there are several fields filled in.  Like everything, a description is needed.  Next you choose if this will be a customer or a vendor warranty (if you have any concerns or other options, see my previous posts on the configuration).  I also checked the pass on warranty box.  This simply says that I want to pass this warranty onto any sub-equipment records below this one.  It goes back to the inheritance of the warranty.  The remaining fields are sort and text type fields.  They aren’t required, and may never be needed.

Now we get to the heart of things.  When you look at the Services tab, you must enter at least one service.  Think of an entry in this section as a warranty “grouping”.  Each enter you post here is a service material, so you will need a DIEN or similar material master to exist.  In a master warranty, you can add as many materials as you like here, and can assign characteristics for each material.  This comes in handy for example if all service “time” is covered under warranty, but only certain materials are covered under warranty, you could list those out individually.  Once you enter you material(s), you will need to highlight each one, and select the count tab.

The count tab is truly where the magic happens.  In my example above, the warranty1 material will be true if it is inside of 24 months (characteristic 1) or the Usage Hours is less than or equal to 1000 hours.  The first line is purely time dependent (remember the flag we set in config for time).  The 2nd characteristic will be based on measurement documents since this is the only way we can know this value.

At this point, we can save or repeat the count tab for each remaining material we entered in the first tab.  Next time, we’ll show you how to add the master warranty to an equipment record.  Thanks for reading.


As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,

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