One of the really nice features in service orders is the ability to default in a General Task List (routing). Now the functionality isn’t perfect. One of my pet peaves on using the general task list is that you have enter in the labor time and duration (not just time) when you start using the task list… but it’s a small price to pay.
If you are familiar with transaction OISD, you already know that you can assign a general task list by plant/service material. However, one of the things I often run into with clients is that the task lists aren’t specific to a service material (DIEN), rather they are specific to a material or group of materials. For that reason, SAP is so kind to provide a user exit:
this exit lets you impose your own logic on the general task list selected for the service order. In our case, we a looked at the material in the task list header. If the servicable materials = material in the header of the task list, bingo, add it to the service order.
You may have other rules that are more generic, product hierarchy, material group, or whatever you use to make a general group. This way you have the ability to create the task list one time, and have it automatically pulled into every service order that matches your criteria. This will help your planning and save your service technicians the time of entering in this data every time.
Hope you found this useful,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,