Field Service Web Application – Help Please =)

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This is going to become my center piece for Renovation.  So, I again have a question for my audience…  what features would you want to see in a field engineering application.  Please keep in mind, the initial release will not be a mobile app.  That comes next… first I need to design all of the features.  If your organization has on-site or field service, I could really use your input.  What features would you need?  what would you like to have?  and would could I offer that would make it a no brainer for your organization to purchase?

Now some of the obvious things I plan to include will be a worklist for the field engineer.  It will show all the service orders, notifications, tasks etc assigned to the engineer.  It will provide the option to show the details of each item on the list.  This will be configurable based on business need.

It will also include the ability to enter time and material to each order.  Enter in measurement documents for pieces of equipment.

So what would you like to see?  I appreciate your help and I look forward to providing a new application to help you out.

As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,

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