Well, this has turned out to be more of a challenge than I originally hoped. Nothing new in the world of service. ha ha. I originally started off looking for a way to automatically generate the service order for an advanced exchange (if you do an in-house repair it works great, but if you send out an exchange unit before you receive in the original, it breaks the process). The standard program SDREPA01 gave me a clue about the item status. However, it turned out to be a false hope. I was able to change the status and SDREPA01 ran… but still did nothing. The reason was because the repair line still wasn’t defaulting in the order. Without going into a bunch of boring details of my debugging expedition, let me skip ahead and let you know what I did find.
Getting the item to default would most likely involve lots of user-exits or possible system mods… neither of these met my goal (to be able to build a program that any client could use without doing any system modifications). What I found is that I could use a BAPI to add a line to the sale order, but it still wasn’t pulling in all the details I needed. After more digging, I think the reason had to do with the serial number (or lack of) in my newly created line. AFter more digging, I located records I had previously not noticed in the tables SER02 & OBJK. I’m currently experimenting with a few functions that will reserve a number and populate these tables for me. If I can pull together the right combination I think I will have my method handle Advanced Exchange.
For anyone that is curious, here are the functions that I need to execute (along with a bunch of other logic to populate them).
- BAPI_SALESORDER_CHANGE – to add the new line item to my sales order
- OBJECTLIST_NUMBER – this will pull a new OBKNR for table SER02
- IWOU_POST_SER02 – to create the OBJK & SER02 entries
As soon as I finish pulling it all together, you may be seeing a very excited post 🙂 otherwise, it’s back to the next round of debugging.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike