Warranty Claims – Creating a Notification directly from a Claim

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Well, since I began my adventure into claims again, I’ve been struggling with it allowing me to create a notification, or even edit it directly within the warranty claim.  I know I had done it in the past, but couldn’t get past several silly error messages.

The first error message I received was:

Action Control

Error within action control (Customizing, data)

Well, needless to say, there is no documentation out there for this error.  After a lot of trial and error, I finally found the issue.  If you go into  OWTY -> Control Data -> Process Control -> Define Actions

Action T205 (and T206) need to have a function assigned.  I set up the following:

T205 – WTY04_NOTIFICATION_CREATE

T206 – WTY04_NOTIFICATION_CHANGE

Within in my procedure, I already had entries for T* as valid options, so I didn’t need to do any additional work there.  If you copy from the standard options, you will likely have these entries as well.  This got me closer, but I still had issue.  I ran into message:  WTY 119.

QM/CS/PM Message
Only message types with previous number assignment-Customizing mess.type

After scratching my head a bit, I experimented with different notification types.  Turns out, the notification must assign numbers in advance in order to be used within a claim.  My custom notification type had this turned off.  I selected the standard S1 notification type, and voila…  it works.  Now, I need to do more experimenting to get my credit memo request working, but at least I know where to start.

Thanks for reading,

 

As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,
Mike

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