Well, since I began my adventure into claims again, I’ve been struggling with it allowing me to create a notification, or even edit it directly within the warranty claim. I know I had done it in the past, but couldn’t get past several silly error messages.
The first error message I received was:
Action Control
Error within action control (Customizing, data)
Well, needless to say, there is no documentation out there for this error. After a lot of trial and error, I finally found the issue. If you go into OWTY -> Control Data -> Process Control -> Define Actions
Action T205 (and T206) need to have a function assigned. I set up the following:
T205 – WTY04_NOTIFICATION_CREATE
T206 – WTY04_NOTIFICATION_CHANGE
Within in my procedure, I already had entries for T* as valid options, so I didn’t need to do any additional work there. If you copy from the standard options, you will likely have these entries as well. This got me closer, but I still had issue. I ran into message: WTY 119.
QM/CS/PM Message
Only message types with previous number assignment-Customizing mess.type
After scratching my head a bit, I experimented with different notification types. Turns out, the notification must assign numbers in advance in order to be used within a claim. My custom notification type had this turned off. I selected the standard S1 notification type, and voila… it works. Now, I need to do more experimenting to get my credit memo request working, but at least I know where to start.
Thanks for reading,