Here is one of the latest things I learned about Service. Once the service order is completed, typically to perform the financial transactions like RA or Settlement, the sales order Line item needs to be set to TECO (technically complete). This has always been a manual step for me, so when I recently discovered this could be automated without any code, well I had to document it for myself 🙂
I always thought this was something that had to be done using custom code. After a lot of digging, I found this can be done using pure configuration. Please note, this is a global setting. Because this is changing system status code, you can’t get fancy have it only apply to certain service order types or certain organizations. This is one of those all or nothing pieces. Regardless, this is still a good thing to know.
Go to Transaction: BS32.
Enter in SysSt = SDRR ( Rep.conf. from service order) which is a fancy way of saying the service order was TECO’d
Drill into this and find status I0045 (TECO) and change the value to set.
It’s that easy.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike