Well, after discovering the whole deal with configurable service, I just couldn’t leave it alone. I had to keep digging until I could find the scenarios that work… at least out of the box. Here’s what I discovered.
| Scenario | Configurable Service Product | Maintenance Task List w/Configurable Profile | Task list is “configured” |
| IW31 – Manually create the service order | YES | YES | YES |
| IW31 – Manually create the service order | NO | YES | YES |
| IW31 – Manually create the service order | YES | NO | YES |
So there you have it. If you manually create your service orders, things are great. Now, unfortunately, things get more complicated as soon as you put a repair sales order into the mix.
| Scenario | Configurable Service Product | Maintenance Task List w/Configurable Profile | Task list is “configured” |
| Repair Sales Order – when the requirement type generates the service order (field service) | YES | YES | YES |
| Repair Sales Order – when the requirement type generates the service order (field service) | NO | YES | No |
| Repair Sales Order – when the requirement type generates the service order (field service) | YES | NO | No |
So, in the event where either the material requirements type, or the item category requirements type generates the service order directly, you can make it work.
Now for the bad news… no matter what I tried, I could not make the in-house repair scenario work. I believe this has to do with the their not being a direct connection between the service order and the configured item on the sales order. Since a sub-item generates the service order, I believe this means the configuration doesn’t get properly passed to the service order.
Now, there is one work-around to this, but it’s far from ideal. If you do NOT connect the configurable general maintenance task list in TXN: OISD, and you manually add it the service order, the configuration can then be entered manually onto the service order.
Now, I’m still curious, so I’m going to continue digging. I haven’t located where the configuration resides yet in the service order. I believe if I can determine this information, I can come up with a way to automate this issue. Looks like a new addition to Renovation will be coming soon if I can figure out how to make it work 🙂
Anyway, hope you found this as interesting as I did.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,
Mike