Early on in my adventures to create products in service management, I created a web application designed for end users to input their own information. I learned a lot from that initial product, and it gave me a lot of good ideas. At the time, the product never really took off, so I set it on the shelf for a while. As I explore the whole new UI5, responsive technology suddenly makes me wonder if this is something to revive. My brain has been focusing a lot on warranty lately, and the concept of product registration was something I designed into my old application. It worked very simply. Once someone logged into the application, they could register a product. All they needed was a serial number, material number or equipment record. Every business is slightly different, so I kept this generic. They could search SAP to see if the serial number existed. If it did, they could register it to themselves.
Upon registering it would assign an end user partner to the equipment, and it had the option to assign warranty start and end dates as well. As an added feature, within the scope of the application, you could see all products registered to you (or your company) and select them from a list if you needed to submit a notification.
If you don’t currently use SAP capture your registrations, what sort of data are you losing? I’ve worked at companies before that still receive the little postcard registrations. This is great, but someone needs to manually key these into the system. If you don’t do any sort of registration, do you know all your end users? if so, no big loss. If not, you could be losing out on the ability to market directly to the people using your product. If you use registration within SAP, you have that reporting capability available to you.
What I’m curious about is if this is something your organization would see value in. If so, I’d love to hear from you, and I’d be open to moving the original “Rapier” up on the priority list to be converted to UI5 (it is currently in ABAP Web Dynpro). I look forward to hearing your thoughts,
thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike