Now, it’s funny, because this past weekend I had a perfect example of what not to do. I was getting some new carpet for my Mom’s basement, and I needed someone to come in and do an install. So, we had a guy recommended to us, so we called him up. Very friendly, very personable, not very punctual. So here’s a guy coming in for the first time, and he shows up 4 hours late. Ok, that’s already less than ideal. Then, he’s looking around, asking questions, and next up he starts up trash talking a company I had do some work previously at our place.
Now, there is just so much wrong with this first impression, it’s amazing. First off, do what you say. If say you’re going to show up between 8:30 and 9:00 AM, show up at 8:31. Don’t call back at 9:30, say you’ll be there in an hour, and then show up 2.5 hours later. It is just so obvious, but apparently, not everyone got the memo. For most of you out there, I’m sure you don’t need to hear this… but it’s still a good reminder.
Next up, talking about the competition. Now, first off, never trash talk another business. Follow that golden rule… “if you can’t say anything nice, don’t say anything at all”. It really is that simple. You don’t have to like your competition, but you should respect them. After all, they are in business and if you don’t do well enough, they will start to take your business. If you keep doing your best, then you have nothing to worry about. But let me tell you, listening to someone badmouth a company I did business with, spent a lot of money, and was happy with their work, really left me a bit defensive.
Now, the bad thing for me is that my time was limited, so I still chose to go with this person. I’m hoping his work is good, and he can reprieve himself from my initial bad impression of him. Anyway, learn from this experience… do what you say you will do, and don’t badmouth anyone.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike