One of the biggest complaints I have from clients using the in-house repair process is that when I look at IW58 (notification list) I can’t see the repair sales order or service order, if they were created from the action box in the notification. Well, I decided that it would be a useful feature to add to my Renovation product. Take a look, and let me know what you think.
You’ll see in this screen shot that also incorporated this into my multiple serial number functionality. So if you just have a single notification, you’ll see the sales order number, the line item, and the service order if they exist for each line. If you have a multiple serial number notification, you’ll see the word multiple, and you can click it and see the popup. This will show you the sales order/line item/service order for each serial number. Pretty slick??? I hope so.
thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike
Hi michael.piehl,
I want to learn SAP Customer service, but i am not able to find the any CS material. Could you please guide me.
You’re in luck. Please check out my books on service management. I look forward to your feedback on anything missing in the books.
https://www.smashwords.com/books/view/494356