Would you find it useful to see All the in-house repair information on one screen?

One of the biggest complaints I have from clients using the in-house repair process is that when I look at IW58 (notification list) I can’t see the repair sales order or service order, if they were created from the action box in the notification.  Well, I decided that it would be a useful feature to add to my Renovation product.  Take a look, and let me know what you think.

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You’ll see in this screen shot that also incorporated this into my multiple serial number functionality.  So if you just have a single notification, you’ll see the sales order number, the line item, and the service order if they exist for each line.  If you have a multiple serial number notification, you’ll see the word multiple, and you can click it and see the popup.  This will show you the sales order/line item/service order for each serial number.  Pretty slick???  I hope so.

thanks for reading,

2 thoughts on “Would you find it useful to see All the in-house repair information on one screen?

  1. Reply
    sreekanth.B - June 26, 2015

    Hi michael.piehl,

    I want to learn SAP Customer service, but i am not able to find the any CS material. Could you please guide me.

    1. Reply
      piehlm - July 2, 2015

      You’re in luck. Please check out my books on service management. I look forward to your feedback on anything missing in the books.

      https://www.smashwords.com/books/view/494356

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