I’ve been visiting the advanced exchange scenario recently. One of the challenges I have always struggled with is that if you create a default exchange line as soon as you create the main line and inbound delivery line, that you cannot automatically generate a service order.
So my repair procedure is setup like the following:
101 Accept repair 101 Returns (default)
101 Accept repair 106 Replacement Part (default)
102 Start repair 102 Repairs 01 (default)
102 Start repair 107 Scrapping 03
102 Start repair 108 Credit memo
102 Start repair 109 Debit memo
103 Confirm repair 103 Outbound Delivery
103 Confirm repair 107 Scrapping 03
103 Confirm repair 108 Credit memo
103 Confirm repair 109 Debit memo
The important part is the 101 & 102 areas. The repairs line should be able to be added automatically by just visiting the repairs screen. Unfortunately, this doesn’t work. What I found out is that it is related to the user status for the main line item. As soon as you ship out a unit, it sets the status to BDMD (business decision made). The repair line is looking for BDRQ (business decision required). With this system status, SAP will ignore this line, assuming that it OK since you shipped a part out already.
My next mission is to see if I can reset this status to be re-opened. If I can pull that off, it should be possible to have SDREPA01 create the service order in the background. More to come.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike