I recently came across an interest challenge in SAP. A company has both serialized products and batch managed products. The catch is that a service contract can cover batch managed products as well as serialized products. This is something I have never tried before, but upon inspection, standard SAP does not appear to this account. So, from my perspective, I see 2 clear paths to handle this.
- Add a bunch of custom code and fields to the following objects
- Service Contracts
- Service Notifications
- Batch records (for enhanced warranty as well)
- Service Orders
- Repair Sales orders
- Create an equipment record for each batch
Both of these have pro’s and con’s.
Option 1 involves a lot of development work, as well as some creativity to try to leverage the service contract/warranty functionality in the SD and SM transactional data.
Option 2 doubles the amount of master data, but allows you to leverage all the standard functionality in the service realm for batches.
Is there a better way that I’m missing? has anyone else encountered this requirement? I would love to hear your take.
Thanks for reading,