Well, I’m back to this again. I had it working for a while, and then suddenly it was only working in one of my accounts. I’m not quite sure what happened, but I found a trick to fix this. Since I’m always dabbling in multiple things, it means I have quite a few different email accounts. It turns out that you need to define the categories for each different account. Not just one time for all the accounts.
This post walked me through how to get the categories set up for each account. The trick is to open up a new message. You can just update it or add categories anywhere. This was the piece that helped me out.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike