Today, kept getting calls with no messages from some number in NY. I finally decided to answer it, and it was my friends at iCompNY.com. I talked to the guy for around 10 minutes before I finally told him I had to go… Here’s roughly how the call went.
We had the initial hello and explanation of who he was. I guess this was the customer service manager, that “practically owns the business”. Ok, good for you. Then he says that they weren’t able to process my refund sooner because they couldn’t crack the password on the machine. Just to be clear, the only password on the machine was my Windows password. I’m not sure who he has working there in his tech department, but so far in my opinion, they don’t know how to test and they don’t even know how to format a HDD. And on top of it, this guy, that I don’t know, expects me to just hand over a password. Keep in mind, this machine crashed on me, and I couldn’t even get it running again, so luckily, I didn’t keep anything important on the HDD (I learned from the first time). He keeps going on that it’s going to cost him more money to “crack this”.
Then the guy goes into a sales pitch, of how I should’ve got an HP, because they are better for what I need (granted, he didn’t ask what I needed). I politely explain I’ve already got a new machine running and working great. And how he wishes you would’ve talked to me sooner. He apologizes, but then continues to make excuses how this isn’t a good machine, must have been damaged in shipping, blah blah blah. Always a half assed attempt at an apology.
Then, and I believe this was the real reason for the call, the rest might have been BS, but he starts badgering me to change my Amazon feedback, because it could cost him thousands of dollars in sales from one bad review. After listening to him go on and on for a couple minutes, I finally end the call saying I need to go to another meeting. He again asks me for a password to a machine… even though it’s a windows password.
Anyway, I left that call feeling completely accurate in my bad review of iCompNY, and would highly encourage anyone reading this to never do business with them.
Thanks for reading and I hope you learned a little something about customer service as I just did 🙂
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike