If you do repairs of your customers goods, how do you keep your warranty dates up to date? This seems like a simple question, but if you use SAP, this simple question often comes back with a head scratch, or a simple statement like “we don’t bother doing it”. Of course, you many not offer a warranty on your repair work, but many organizations do.
Well, if you are like many organizations I’ve encountered, you know that the process of updating warranty dates in SAP is either a completely manual task, or a development exercise. Now, the later works, but like everything, when you do development, you need to make sure it continues to work every time you do an upgrade. Now, in general, the equipment api’s and bapi’s don’t often change, so usually, a quick test can reassure you the technical portion is working. But, if you life in the manual world, how often do your technicians forget to update the warranty start and end dates? Let’s be honest here, typically a technician is working on multiple jobs at once, and they are trying their best to accurately track time and complete work orders. When they hit TECO, do you think they always remember to update the warranty dates?
Now you may be saying, so what? Well, if your accounting department doesn’t care, then you’re in the clear 🙂 But most of the companies I’ve spent time with care very dearly about those warranty dollars. They want to track how much free work is being given away, and ideally track down why it happened to help prevent it from occurring in the future. And if your call center needs to rely on SAP to know if it’s under warranty, or worse yet, take your customer’s word on it, then you may be running into a lot of money going into the warranty accounts.
Why isn’t there a simple option upon TECO to enter in the new warranty dates, so no one has to remember??? If you’d like to hear how a way to simply handle this issue and start improving your warranty dates, let me know. I’ll be happy to show you.
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike