Well, a new friend of mine recently told me about some functionality I had never heard of. He explained that you could assign multiple master warranties to a single equipment record. Initially, I wondered why you would ever want to do this. Well, it turns out that if you do it correctly, it can be a pretty slick method to allow different warranties to apply to a single piece of equipment. For example, you could have standard warranty, an extended warranty, a warranty that allows diagnostic visits, and they can all have their own start and end dates.
Needless to say, I had to see this for myself. So, I found a really good post that walked me through, step by step how to implement it.
Check it out here.
Couple things I’ll add to that post. First, if you need to create a BADI implementation, use transaction SE19.
Second, there is a little gotcha that isn’t mentioned. You can only assign a warranty type once to a piece of equipment. So, in the standard system, you have customer and vendor. But if you need multiple different customer master warranties, the way the backend tables are structured you must define different warranty types in order to assign multiple. So you might have A = initial warranty period, B = extended warranty, C = Diagnostic, D = replacement, E = On-site visits, etc…
I’m still playing with this, and need to see how the standard warranty check handles this. Obviously, I’m curious if this might be another place to enhance the JaveLLin products 🙂
Thanks for reading,
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,Mike