The other day in the shower, I came up with a pretty cool new idea. I’m finding that I’m coming up with a lot more ideas when I step away from the day to day business of running my business 🙂 More about that in another post. Anyway, what I realized is that my dashboard is already built in a way that can pretty easily perform a full analysis of your service business in SAP. Well, duh! if it didn’t, why would I expect anyone to buy it. Now, here’s where the new part comes in. I provide a stripped down version of the dashboard that simply extracts all of your service data. You run it in the background, send me the files containing your data, then I analyze it, put everything into a simple report that will highlight what you do well, and areas for improvement.
Now, I’ve even taken the idea as far as having the client give me target values of where they think they are, or what constitutes good numbers vs. bad numbers. For example, let’s say a client needs to perform an in-house repair within 36 hours. 24 hours is the target, but if it’s greater than 36, there’s an issue. Well, with the service checkup, we can even analyze everything that is particularly bad to show you where exactly things aren’t meeting expectations. it could be a single product, or perhaps an entire facility.
I’m still flushing out the idea, but I’d love to hear your thoughts. Do you think this is a worthwhile endeavor? do you know anyone that might be interested? is there anything that I should be including in this service? would you pay for it?
Can’t wait to hear your feedback.
As always, thanks for reading and don't forget to check out our SAP Service Management Products at my other company JaveLLin Solutions,
Mike