Virtualbox – the power of the MAC address

Well, after spending some time digging around I’ve found the trouble with my network.  So I had two systems in the same box, one cloned from the other.  So after running through all the different scenarios, I found that individually, both systems worked fine.  Only when I turned on both systems at the same time did my network problems begin.  I did some hunting on google, and as I often find, my situation is unique…  well, at least unique enough that no one else has posted a solution 🙂

But Virtualbox did give me some clues…  it got me thinking that it might be the network for the virtual system causing the issue.  So I tried changing from a bridged adapter, with no luck.  Then by a stroke of genius, or a stroke of luck, I finally noticed the option to refresh the MAC address.

Magically, everything started working again.  So the morale of the story is if you clone a machine, make sure you change the MAC address, it could make all the difference.

Be Thankful for what you have, Everyday…

I recently met up with a friend of mine, and he told me about someone I had worked with in the past.  He told how her 13 year old son just died of cancer.  Well, I don’t care who you are, that hits you in the gut.  I can’t even begin to imagine how that feels, and I pray I never have to.  My heart goes out to Trina.

Now for the rest of us, the only good that can come out of this is make sure you don’t take anything for granted.  Give your kids, friends and family an extra hug the next time you see them.  We all know the cliche about how short life is…  well, we need to remember that we don’t really know how short any life might be.  So appreciate what you have every day, and even when things seem tough, remember how much tougher they would be without those family and friends to get you through it.  And never waste an opportunity to tell them how much they mean to you.

thanks for reading,

Fighting the Network again…

Well, I’m back in this never ending battle with the network.  I’m trying to run two systems off the same box.  I have plenty of horsepower, but for some reason, when I fire up both machines, the external connection becomes VERY slow.  I’m still trying to figure out exactly what’s going on…  but let’s start with one of my latest revelations when dealing with networking to my virtual machines.

I was originally having a challenge with connecting to my systems.  Often it would take 3 & 4 times to get connected to my SAP systems.  What I found is that within my AT&T network configuration is that to get a consistent connection, I needed to add the SAP port numbers to the static IP address, rather than the machine address that I was originally doing.

Now this works great, until I attempt to run 2 machines at the same time.  So, I’m back on the detective hunt to determine what happened…  if you have any suggestions, I’d love to hear them 🙂

thanks for reading,

Connecting with Prospects…

I’ve recently been thinking about the complex nature of connecting with people.  Have you noticed how there are some people that you just instantly connect with, you start talking and feel totally at ease, while other people you struggle to get through pleasantries?  I’ve read multiple books that talk about different personality types, motivations, speaking styles, etc.  But at the end of the day, in my opinion it all comes down to chemistry.  So, can you make that chemistry?  or it just something you either have or you don’t?

Now, I’m no expert, my wife will attest to that.  I’m often a little introverted, a little stand offish, but once I get to know someone, we are typically friends for life.  It doesn’t matter if it’s professional or personal.  So what does it take to make that connection?  Now there is an entire science of personality traits, introvert, extrovert, sensing, judging, etc…  I can’t deny this plays a part, but doesn’t it have more to do with some commonalities?  For those of you in sales, I’m sure you might be laughing  at my naivete right now.  It’s ok, I often laugh at myself too 🙂  But really, no matter who you are, or what you do, there are two things nearly everyone loves to talk about.  Common experiences and themselves.

I’m working hard to improve my own communications skills, and every good book tells you that you need to be a good listener.  Well, listening is harder than it seems, unless you can find genuine interest.  Now for me, there is no faster way to build interest than to find something in common.  It might be sports, music, children, or movies.  But if you don’t find something in common, it will be incredibly difficult to ever build a real connection with anyone.  So, can you find a commonality without playing 20 questions?  I’m struggling with this myself.  How can you get someone to open up about themselves without it sounding like the inquisition?

Of course, you can fake it, but let’s be honest, we all know when someone is faking it when we’re talking to them, and no real connection ever occurs.  Listening helps, but the book I’m reading makes a great point about this.  You have to listen with real interest, not a “what’s in it for me interest”, or “I have to remember all these details so I can bring them up later when I try to close the sale” interest.  That internal radar we all have, will quickly light up and warn us that we’re just a prospect and there is no real connection  .

So, what’s the solution…  we need to make a real connection.  But what’s the secret?  My good friend Clint is amazing at this skill.  I really believe he can walk up to any random person and find some obscure connection after talking to them for a few minutes.  Sometimes its a hometown, old job, school, sporting event, or vacation.  The key is finding a way to genuinely connect with the person and make yourself someone they can relate to.  This won’t guarantee a sale, but it is pretty much guaranteed to kill any sale if you can’t connect with a prospect.

I guess the point of all of this is that you need to be truly interested in who you are talking to.  Only then can you find that common ground, that magic chemistry.  So make a friend first.  Maybe they won’t be your best friend that you tell your deepest secrets to, but treat them as a friend first, not a prospect.  We all know when someone is trying to sell us.  I believe that connection chemistry can be built…  just find that common ground and build from there.

Thanks for reading.

Service Management – One Repair with Multiple Serial Numbers

This one is near and dear to my heart, because I’ve been trying to come up with a better to handle this (likely to be a new JaveLLin product soon, once I finalize my plan).  But I’m starting to see more and more business that get one call, but will have 10 units coming back for repair.  In general, SAP doesn’t handle this out of the box.  If you follow the standard return and repair model, you would need to create 10 different notifications (at least if you wanted to quick check warranty status and maintain some history).  Well, no business I’ve ever worked for wanted to do that.  Especially since you may be on a call and need to provide a notification number immediately upon call completion.

What I’ve seen in the past, is that normally, the call center just types the first serial number into the notification, and then puts the rest into the notes.  Depending on the realism of the business, they may be expected to make 9 more notifications after the call ends…  but we all know the chance of that happening.  This compounded by the fact that there are usually calls waiting, and it gets really hard to remember to get back to a notification that appears complete.

So what’s the alternative?  it really is custom development as far as I know.  Now, this gets even tougher when you factor in the different options for creating your repair sales order.  Should each serial number be given it’s own line item to keep the repairs separate?  should it be batched, forcing you to ship and receive all units at the same time?  or more commonly, “It depends”.  So this makes it very difficult to utilize the nice little action button on the notification, because you need to go in and tweak everything anyway, add more lines, etc.

So today, I’m reaching out to anyone reading this…  I’d really love to know how you handle this, or if you even encounter this.  Maybe it’s not as big of an issue as I believe it is….  or maybe there is some great functionality I just don’t know about, in which case, PLEASE teach me 🙂

I look forward to your feedback, and as always, thanks for reading,

Sports vs. Business

If you’re a sports fan like I am, Go Pack Go, you might recognize some of the familiar phrases I’ll put out here in terms of dealing with a tough loss, or even an upcoming tough game…

“sometimes a good ass kicking is what it takes to turn things around”
“it was close, they played a great game, but just couldn’t finish”
“if it wasn’t for that bad call, we would’ve won”

Isn’t it funny how we make these excuses for our favorite teams.  Would we make the same excuses for ourselves???  Do you often tell yourself, “I really needed to lose big”?  well, I can tell you, I never tell that to myself. Maybe not, but I’m sure you make similar excuses in your business world.  If you’re a sales person, how often do you justify things.  “They’ll say yes in two weeks”, “they fell on hard times, but they’ll buy when things get better”, “if only someone smarter was making the buying decisions”.  I know that I try to stay positive, but even the best of us justify failure.

Now I know, I make some of these same justifications.  We always hope they are true.  But where do you draw the line between uplifting and fairy tale?  In my world, I don’t often think about this, because I believe so fully in what I’m doing that I don’t allow myself to think otherwise.  But there are moments that I look at my blind allegiance to the Packers, and wonder if I make the same comparisons, true or false, in my own business.

Don’t worry, not giving up anytime soon 🙂  but it is important to keep a healthy perspective on everything.  Be honest with yourself, know when your criticism is valid, know what you want.  None of these are easy…  but it’s good to question.  Be faithful to your team, but be honest to your business….

Thanks for reading,

Variant Configuration – Using CCUNDO

Well, I recently ran into a case that I needed to pull this old trick out of the archives.  It had been so long, that I needed to go to the CWG and look around to remember what it was.  It’s transaction CCUNDO. A rather handy transaction when you use VC and engineering change management together.  CCUNDO allows you to remove VC items like object dependencies, classes, characteristics, etc. from a change number.  For those of you familiar with ECM, you probably remember that you can just break the link by going into CC02.  CCUNDO allows you to select the items you need to remove from the change number, and magically, the change number link is gone.

Now, there are 2 major scenarios I use this transaction for.  The first and most common is a mistake.  I typed in the wrong change number when I went to change “X”.

The 2nd is also a mistake, but sometimes it’s a mistake from long ago.  In VC world, inevitably an object will be created without ECM, then later, an ECM gets attached to it.  Normally, this isn’t a huge deal, until you need to do something like add a new characteristic to a variant table, or change the value assignment alternatives to a table. These things can only happen when you lock everywhere the table is used.  And if you use ECM, it has to be locked throughout history.  If you created a dependency or constraint without a change number, but then added ECM later.  There will always be a date period from 00/00/0000 until the first change number was applied that you can never again touch.  Making it impossible to update that table.  Before CCUNDO, the only option was to create a brand new table and change everything over.  While this isn’t the end of the world, it sure is easier to just continue using the original table.  In this case, you use CCUNDO to remove ALL change numbers from the object, thus getting it back to a state of never being under ECM.  Then you can either delete the object and create it with ECM, or just reset it back with the latest change number.

Now one of the biggest things to keep in mind is that I do NOT encourage this to be used in production for anything other than scenario 1.  In scenario 2, you are likely to lose ALL your history on these objects.  Again, not the end of hte world, but having this history is the whole reason you use ECM.

Thanks for reading,

Adding Value…

In my never ending quest to become a better entrepreneur, I started reading a new book.  I got it from one of my neighbors who is in the selling business, and she said it’s her favorite book, so I thought why not.  Well, I’m only 50 pages into it, and it’s already got my head swimming with new ideas.  I’m sure I’ll be coming back to this in future posts, but the first major lesson is in adding or providing value.  Now, this sounds obvious.  Of course you provide value, why else would someone pay you?

The twist on this is just to provide value, for the sake of helping others.  I’m still struggling a bit with this myself, since it’s a lot of work to do blog posts, email newsletters, fancy SAP products and consulting, just to help others.  Despite that, just reading through the chapters started to give me a perspective on ways to build new customers.  Again, this is material I’ve heard before in other ways, but sometimes just hearing it enough helps it to sink (at least for me).

So, the concept is simple.  Provide value for others, and in the end, it will come back to you.  Now, it’s a fine line as to what value truly is.  In my world, it might mean giving away some of my products to small to midsized customers.  It might mean doing some free consulting in my “spare time”.  It might mean recommending competitors products or services because they are more mature.  It will definitely mean continuing to blog and sharing my learning experiences to anyone willing to read my stuff.

so my question today is, how are you providing value to your customers? prospects? anyone in your life for that matter?  And hardest of all, how can you do it without ulterior motives involved 🙂  I’m still battling this, but even so, the idea of providing as much value as possible is clearly important.

Thanks for reading,

Sales Order – Unit Costing

Well, today I’m going to cheat on my blog post, and instead send you over to read a great post a friend of mine recently did on Unit Costing within a Sales Order.  Rama posts some great things on SD and Variant Configuration, so I do encourage you to check out his blog on a regular basis.  so, without further babbling, go check out his link 🙂

Unit Costing

Thanks for reading,

 

Service Management – RA vs. RAS Order Type

It’s funny, I’ve been doing this for a while, and i’ve always avoided using the RA order types.  I recently got to wondering why I had the bias toward the RAS order type.  So I thought I’d go into the details of the differences.  So, here goes. RA vs. RAS Order type.

It’s actually curious just how similar they are.  The whole concept comes from the “leading material”.  I only recently heard this term and had it stick in my brain.  I was talking to someone from SAP working on an OSS message I had open, and they asked if I was using the leading service material or leading serviceable material.  When I first read this, I sat there with the blank look on my face, wondering exactly what they were asking me.  It finally hit me, depending on what scenario you run, you might “lead” with a DIEN or service material, or you might lead with a “serviceable” material (the think you are fixing.  So, step one is understanding the distinction.

Ok…  so, now we get to the real deal.  Exactly why would I choose leading “service” vs. “Servicable”.  In my opinion, the answer is actually pretty simple.  It all comes down to the processes you have available for any particular material.  Let’s just say you have a material 100.  It’s produced by you and come back for repair.  Now, if the only option is that the customer returns the materials to you, you fix it and send it back, then you either method works great.  BUT, as soon as you introduce some variability, like the service Exchange process, that throws  monkey wrench into the whole deal.  Why?  because of item category determination.  In the back end of SAP, when you use the RA order type, the item category determination works off of the “Serviceable” material.  So it’s all dependent on what you are fixing.  If a particular material is ALWAY fixed the same way, then using the RA is better approach.

Now, as soon as you enter multiple repair procedures into the mix that can be applied to a material, this is when you must go to the leading “Service” material. (RAS order type).  The RAS order type gives you additional flexibility, and also decreased maintenance (in txn OISD) compared to the RA order type.  Now, the RA gives you a more straightforward approach, but in my opinion, it tends to limit your options.  If everything you do is field service, then this becomes less of an issue, but if you ever have the need for multiple repair procedures (or even field service vs. in-house repair), the RAS is truly the way to go.

Thanks for reading,

Posts navigation

1 2 3 51 52 53 54 55 56 57 97 98 99
Scroll to top